What you will see
A simple progress timeline, handover updates, delivery timing when available, and any message that needs your attention.
Tracked delivery
Know where your order is.
GnG records each confirmed step from the merchant to your delivery address, so you can follow progress without guessing.
Four clear delivery stages
Your order page keeps the latest confirmed stage at the top.
- Stage 1
Order confirmed
Your order and payment details are recorded.
- Stage 2
Being prepared
The merchant prepares your items for handover.
- Stage 3
On the way
A confirmed delivery update appears after the parcel is handed over.
- Stage 4
Delivered
The final handover is recorded after secure confirmation.
Location when available
When available, you can see the driver’s location during delivery. You can always follow the written updates.
Your order stays private
Only the signed-in customer and authorized delivery teams can open the delivery details for that order.
Help when needed
Customer-visible support updates appear on the order page without exposing private staff notes.